Al Alef Arabia‘s goal for our strategic clients towards e-services will always ensure that our efforts will reflect our client’s Executive Management is positive, productive and real measurable tangible results. The growth of e-services has created a need for more information sharing and interoperability between management applications to optimize service delivery. This means more monitoring of systems and network performance to add or subtract capacity for meeting business objectives. Al Alef Arabia’s commitment to all our strategic clients is efficiency, availability, fulfillment, and responsiveness towards all aspects of our clients’ needs and requirements for any given e-service(s). Our core values and approach towards all aspects of our eServices business solutions will always continue to offer our strategic clients, satisfaction in all key aspects and fundamental competences areas. Our strategic clients benefit since we always maintain our core values when providing business solutions.
“It’s not the information itself that you’re looking for, it’s what it means for you.”
Al Alef Arabia’s efforts are clearly reflected in our provided solutions for e-services and we continue to maintain several long term positive impacts in the following tangible ways:
Perceived Ease of Use: Al Alef Arabia ensures that perceived ease of use is the degree to which a user believes that the amount of effort needed to use a particular technology is free or low (e.g., easy to learn, easy to understand).
Perceived Usefulness: Al Alef Arabia further ensures that perceived usefulness is the degree to which a user believes that a particular system can improve his or her work performance (e.g., increase productivity, work faster).
Information Quality: With Al Alef Arabia’s, Information Quality can be determined by several characteristics, such as accuracy, up-to-datedness, and relevance. Information quality should also support analysis and assist users to make decisions.
Accessibility: Al Alef Arabia provides information accessibility benefits that enable users to access websites and online services more easily and efficiently.
Trust: Our strategic clients continue to maintain total confidence with us. This trust is essential because lack of system or online service trust in a web system or service, is one major factors that customers and users have frequently mentioned to Al Alef and the end result is the major cause of unwillingness to use the provided product/solution.
E-service must enable, enhance, empower, be effective, be efficient and be electronic therefore Alef e-services is not just as an electronic service that performs work, achieve tasks, or completes transactions. E-services, as business concept is the idea that the World Wide Web is moving beyond e-business and e-commerce into a new phase where many business services can be provided for a business or consumer using the Web.
Al Alef Arabia offers e-Services as six competences/areas of expertise in which n our clients benefit since all aspects of their IT requirements can be attained by Al Alef Arabia rather than approaching individual companies specializing with individual e-services solutions.
Our experience and knowledge with each individual vital competence that fully complements our complete e-Services solution, is clearly reflected in all aspects by thoroughly performing our in depth assessment of our strategic client’s existing environment, we are able to determine and then recommend where integration is required with all required competences such as User Experience Design and Business Process Management (BPM).
Our experience with total integration of vital competences is seamless by which the provided e-Services solution’s end result is a fully integrated e-Services for our strategic client. Our knowledge and experience, results in success which is achieved through Al Alef Arabia’s individual team members who are individually qualified in each respective area of competences.
The following diagram is a graphical view of Al Alef Arabia total e-Services solutions coverage.
Our goals are to provide complete and total integration. Understanding the different e-Services components is vital and this is where Al-Alef Arabia’s knowledge plays its vital role with the total integration of each required and essential e-Service.
Methodology
Our approach and methodologies are based on proven international industry standards that have been adopted into Al Alef Arabia common methods and processes. These methodologies ensure our client needs are fully and clearly reflected in our efforts.
Al Alef Arabia’s proven experience in developing and delivering effective and productive e-services for our clients has further enabled us to acquire a solid understanding of client needs. At Alef Arabia, we focus on building long-lasting strategic partnership with our clients; we drive our strategic clients all the way to ultimately achieve their mission and employ excellence in delivering effective and efficient services to their clients...this is what we call the “e-JourneyTM”.
“e-JourneyTM” is a concept that we’ve put together that utilizes our experience, our knowledge and available technologies to make our strategic clients realize and develop their capabilities, each higher maturity level so they can accomplish their mission. Alef Arabia is proud to offer various competencies and skills; each is unique with its rich experience, strength, added value, services and quality of work. Therefore, with our diversity; Alef Arabia is able to satisfy all organizational needs in one place.
