Unified communications represents a comprehensive network-based communications solution that enables more effective, more secure and more personal communications. It connects users in the way that is most suitable for them at a given time. It is flexible enough to allow users to communicate across and between applications as interactions warrant, independent of where they are or what device they are using.
These capabilities help enable collaboration and accelerate decision making and productivity. The primary components of a unified communications strategy include real time, near time and stored communications such as IP telephony, voice, video and Web conferencing, collaboration, instant messaging and unified voice and email messaging. All are underpinned by services such as secure access, rich presence information about your current location, activity and availability, and communication preferences to optimize interactions.
Unified communications is the integration of communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, speech recognition, voicemail, e-mail, SMS and fax .
Unified communications is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Alef’s Unified Communications portfolio of services helps you drive business growth through delivering a broad range of solutions, such as:
